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Cisco Network Team Lead (ccna, ccda, ccnp, or ccie) - Remote Canada (Victoria)
Zealots Consulting Inc. Executive Search
compensation:
Base Salary $ 115 - $ 135 K per annum + Overtime, BC Government Pension Plan, Government Benefits, Vacation, Medical/Dental, Training/Education
employment type:
full-time
experience level:
senior level
job title:
Cisco Network Team Lead (ccna,ccda,ccnp, or ccie)
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Reports To: Director, Physical Infrastructure
Location: Ideally Located in Victoria or Vancouver, British Columbia Canada
Requisition: T-2025119
Company Profile:
Join us here in beautiful Victoria, British Columbia to experience the best in West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your down time can be spent exploring the natural beauty of the West Coast -- from culinary experiences to cultural events, and to outdoor challenges. We have it all! Located in beautiful Victoria, BC, our retained client’s location offers easy access to every amenity.
Our retained client is looking for community minded, energetic, progressive individual to join its Application Services department which is responsible for planning, developing, and maintaining the business systems for our various British Columbia public sector clients. Many systems that are considered mission critical government applications used by over one million users in the province of British Columbia.
Primary Accountabilities:
Our retained has an immediate need for a Cisco Network Team Lead (CCNA, CCDA, CCNP, or CCIE) – Remote in Canada.
The Cisco Network Team Lead (CCNA, CCDA, CCNP, or CCIE) will report to the Director of Physical Infrastructure and is responsible for providing technical leadership and expertise; team and/or project planning, organization, and supervision; as well as architectural design and/or development.
The Cisco Network Team Lead (CCNA, CCDA, CCNP, or CCIE) is expected to identify areas requiring improvement as well as performing and/or lead the installation, configuration, operation, maintenance, problem resolution, and technology development of our retained client network solution.
This position will have highest-level administrator and operations privileges and will be expected to mentor and train junior staff.
In addition, The Cisco Network Team Lead (CCNA, CCDA, CCNP, or CCIE) provides technical leadership and supervisory support for our retained client’s network environment. This includes the full range of critical network and security services, such as: acquiring, installing, and maintaining the network and managing and maintaining layered products.
The Cisco Network Team Lead (CCNA, CCDA, CCNP, or CCIE) provides day to day supervision to network and security operations employees and contractors provides the highest levels of technical expertise within the Network Services team and is expected to fulfill a leadership role, training and mentoring staff, and resolving complex technical problems.
The Cisco Network Team Lead (CCNA, CCDA, CCNP, or CCIE) may lead operational or project teams of 6 (six) or more people, and is called upon to demonstrate leadership in supervising and empowering staff responsible
for daily operations and is responsible for coordinating the tasks of other team members.
ACCOUNTABILITIES/DELIVERABLES
Team Lead for Network (20%)
• Evaluates constantly shifting priorities and assigns Tier 2 and Tier 3 staff and contractor resources as required to most effectively meet objectives
• Approves requirements for new procedures and for hardware/software solutions
• Supervises the planning and execution of client service orders and change requests (Firewall, Load Balancers, etc.) and the preparation and submission of change plans for internal systems.
• Receives and resolves escalated issues from other teams and clients
• Works co-operatively and independently in a multi-team environment while demonstrating leadership in supervising and empowering staff responsible for daily operations
• Leads the resolution of complex, high impact, and high profile problems efficiently and effectively
• Utilizes problem solving skills to analyze and compile information to find innovative solutions to business problems in a team environment
• Demonstrate strong interpersonal and organizational skills in dealing with managers and clients to address issues within challenging timelines and limited resources
• Communicates professionally and effectively with clients, other team members, supervisors, managers; and business consultants both verbally and in writing while maintaining professionalism and confidentiality
• Works with the Director to address and resolve human resources related matters
• Attends disciplinary meetings with the Director and HR where appropriate
• Specifies, monitors, manages, and supports the performance and activities of employees by:
- conducting scheduled coaching and performance meetings to set metrics and specific goals to improve performance and identify and reinforce positive behaviours
- managing employee attendance by tracking and providing feedback if absences increase and providing letters of concern for sporadic attendance
- monitoring and documenting employee performance results and development plans
- Ensures team members understand and comply with all policies, procedures, and legislation
- Responds to team members’ requests for assistance and support relating to policies, procedures, customer service, and best practices
- Promotes a supportive environment that empowers employees to solve problems and address customer issues
- Focuses on the continuous improvement and motivation of their team to provide an effective and rewarding work environment
- Reviews and, if appropriate, approves leave requests for time off work
Network Management and Operation (30%)
• Trains, mentors, and provides direction to junior staff responsible for network and continual improvement
• Directs the technical and security review and sign-off of all change management affecting infrastructure, servers, networks, and firewalls for internal and client systems
• Identifies opportunities to improve operations and streamline processes
• Develops and supports network architecture changes in support of new services and operational improvements by integrating input from various technology groups along with financial considerations
• Identifies, defines, develops, approves, and implements policies and procedures regarding networks and monitors adherence
• Identifies, defines, approves, and participates in the development and documentation of network and configuration standards and procedures
• Evaluates configuration to maximize network performance and availability and minimize costs
• Works closely with support staff to determine optimal system performance and stability requirements and confirm licensing.
Change, Incident, and Problem Management (10%)
• Ensures team members are following our retained client’s change management policies and procedures
• Ensures all incidents assigned to the team and/or vendors are accepted and resourced in an appropriate manner that meets or exceeds expected incident/problem service levels
• Responds to and/or leads technical staff in the resolution of complex/critical incidents and problems
• Assesses, prioritizes, and assigns incidents and problems to junior staff
• Ensures Management and the appropriate Client Business Analysts are aware of any ongoing high priority incidents and their resolution and any planned high-risk/impact changes
• Trains, mentors, and provides direction to technical staff in the resolution of non-complex/critical incidents and problems and in the scoping, planning, and implementation of changes
• Coordinates and plans customer support or project team related changes to systems and dependent infrastructure
• Plans, designs, and leads the installation and configuration of new/upgraded software, tests and validates functionality and stability, resolves issues, and installs into production
• Monitor, manage and assign work in network ticketing queues
Projects (30%)
• Provides technical expertise, advice, and support on network projects to management and customer development teams on new or enhanced applications ensuring that impacts are clearly understood
• Documents and plans project requirements, resources, schedules, and responsibilities
• Assigns duties, monitors and controls project process and resource usage, and ensures compliance with standards
• Schedules implementation into production, directs and/or installs, conducts post implementation reviews, and confirms attainment of project goals
• Contributes to and/or develops detailed implementation and upgrade plans, creates entities required to affect a program change, refers to customer migration control for migration to production environment, monitors completeness of migration, and verifies integrity of production environment
• Identifies new technologies/products for evaluation and directs the tests for the compatibility of all products with new or revised server environments, researches options for elimination or replacement, and evaluates and recommends acquisition of alternate products
• Researches and evaluates new technologies and provides recommendations for its use, exploring new features and passing to team
• Participates in setting up test environments for new products being researched; identifies, documents, and resolves problems involved; and provides advice on compatibility, supportability, and suitability to facilitate easy integration into existing environments
• Participates in system software and hardware projects to upgrade operating systems
• Attends meetings to ensure that the intended progress is attainable and on time.
Performs other related duties (10%)
• Develops reports and presentations for stakeholders and management
• Provides clear and concise advice and guidance to senior management
• Acts for Director, Physical Infrastructure when required
• Performs other duties as requested by the Director, Physical Infrastructure
SUPERVISORY TEAM LEAD OR TRAINING RESPONSIBILITY
• Directly supervises 6 (six) technical staff
• Supervises students or volunteers
• Leads project teams
• Assigns, monitors, and examines work of staff
Education & Experience:
• Degree in Computer Science or related field or Diploma in Computer
Science
• 5+ years in a Cisco Network or Telco Team Lead role and supervising and motivating a team to deliver high-risk projects and leading direct reports, contracted resources and other staff resources
Must Have Experience:
• Experience with disaster recovery and business continuity
• Experience working with internal and external support teams and vendor support organizations
• Experience using and reporting on network monitoring tools
• Experienced in mentoring and training staff in an operational environment
• Demonstrated experience in managing all aspects of network support for a large-scale organization
Nice to Have Skills & Certifications:
• CCNA, CCDA, CCNP, or CCIE certifications considered an asset
Skills, Knowledge & Abilities:
Key Technical Skills Include:
• Experience with WAN routing protocols such as: BGP
• Experience with network monitoring tools and technologies such as: SDN, MPLS, OSPF, EIGRP VLANs, etc.
• Features and functionality of security technologies such as: IDS/IPS, firewalls, etc.
• Azure or AWS Cloud Storage, and Backup technology considered an asset
• Knowledge of monitoring and discovery tools such as: Nagios and ServiceNow an asset
Management & Business Skills:
• Strong People Management, Coaching, and Mentoring Skills
• Good verbal, written communication, listening skills
• Ability to work well in teams and independently
• Risk management, business continuity, change management, team accountability
• Ability to work under pressure and tight deadlines in order to meet competing priorities
• Ability to manage budgets, invoices, and accounting reconciliations
Team Skills:
• Excellent communication skills with ability to explain technical concepts to non technical audiences
• Strong collaboration and teamwork abilities
• Self motivated with a desire to learn and grow professionally
• Effectively communicate technical concepts to diverse stakeholder group
• Build and maintain productive relationships with clients and team members
• Demonstrate professionalism and technical credibility in client interactions
• Display a high level of effort and commitment to meeting deadlines
• Show mature judgment, tact, and sound decision making
• Work in a professional and confidential manner
• Operate effectively and demonstrate trustworthiness and responsible behavior
• Demonstrate eagerness to learn and assume responsibility and display a ‘can do’ approach to work
• Show persistence and seek alternatives and solutions when obstacles arise
• Work in a resourceful manner to accomplish reasonable and expected work goals
• Accept direction and feedback from team members or manager and follow through appropriately
Soft Skills:
• Excellent Verbal and Written Communication Skills
• Excellent Interpersonal and Team Skills
• Display a high level of effort, commitment, and mature judgment
• Maintain a professional and confidential manner at all times
• Trustworthy and responsible behavior
• Eagerness to learn and a willingness to accept feedback and direction
• Customer Focused
Please call or by sending your resume and cover letter quoting: Cisco Network Team Lead (CCNA, CCDA, CCNP, or CCIE) – Remote in Canada to:
Cliff Tang, Principal
Zealots Consulting Inc. Executive Search
IT Recruitment Consulting & Leadership Development
"Part of Your Team"
Lynn Valley Town Centre
1199 Lynn Valley Road, Box 16133, North Vancouver, BC V7J 3S9
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web: www.zealotsconsulting.com
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