We are looking for energetic Call Centre Agents to join our Inbound Emergency Services Answer Point Contact Centre.
QR Code Link to This Post
Your role is to provide efficient and accurate connection of calls to the Emergency Police, Fire and Ambulance organisations as requested by the customer. All calls must provide a consistent and high level of quality service standard to our customer, embedding a First Time Right Culture. The role requires a high personal resilience mindset.
As a Customer Service Operator you will be reporting to the Customer Service and Support - Team Leader Emergency Services.
To be successful in this role, you will:
Efficiently connect all emergency calls to Police, Fire or Ambulance
Provide a consistent and high-quality service standard to our customers, embedding a First Time Right culture
Be able to commit to a 7 day a week rotational shift based roster (Shift times are 6.30 am to 11.30 am and 9.30 am to 2.30 pm)
5 days, 25 hours a week
Manage your own work performance to meet set objectives
Ensure every customer is treated with an empathetic approach
The Telstra Values, Cultural Priorities and Code of Conduct at all times
A bit about you
High volume Contact Centre Experience
Computer Literacy skills
High Resilience Level and the ability to cope well under pressure
Experience in working in a team-based environment